PROFESSIONAL DATA RECOVERYCase informationDevice symptoms and required data are recorded.
NAS / NETWORK STORAGE
NAS Recovery.
A NAS combines disks, RAID metadata, filesystems, snapshots and appliance configuration. DriveDiggers evaluates those layers separately to restore the most reliable view of the stored data.
Protect the source mediaDo not reset, factory-initialise, update firmware or accept a storage-pool repair prompt. Record bay order and shut the appliance down safely.
Local-office assessmentThe current recovery level is based on case findings.
Approval checkpointA higher recovery level requires revised scope and pricing approval.
Priority decisionUrgency can be stated; priority is decided by the local office.
Failure signals
Recognise the warning. Avoid the second failure.
A recovery case often becomes harder after an automatic repair, rebuild or repeated restart. These symptoms mean the source should be preserved before the next decision.
Storage pool degraded
One or more members fail and the appliance warns that the pool or volume is at risk.
Shares disappeared
The NAS is online but expected volumes, shared folders, snapshots or iSCSI targets are missing.
Appliance will not boot
Power, DOM, firmware or system-partition problems prevent the management interface from loading.
Filesystem damage
Btrfs, ext, ZFS or vendor volume structures report corruption or remain read-only.
Recovery capability
A workflow matched to the failure layer.
The applicable technical route is confirmed from the device findings and customer requirements.
NAS.01Appliance-independent imaging
Appliance-independent imaging may form part of the technical route when supported by the device findings and recovery level.
NAS.02RAID and volume reconstruction
RAID and volume reconstruction may form part of the technical route when supported by the device findings and recovery level.
NAS.03Share-level validation
Share-level validation may form part of the technical route when supported by the device findings and recovery level.
Case workflow
Four checkpoints from enquiry to return planning.
Record the incident
Device, symptoms, business impact and required data are recorded.
Confirm current level
The local office assesses the findings and identifies the current recovery level.
Review scope and pricing
The applicable level, scope and quotation are provided for approval. Changes to a higher level require revised approval.
Confirm customer requirements
Customer data priorities and return-device requirements are confirmed for the case.
Helpful intake details
Bring the evidence that reduces guesswork.
- NAS manufacturer, model and bay count
- Disk positions, serials and storage-pool layout
- Filesystem, snapshots and encryption settings
- Screenshots of every alert and action already attempted
Incident protocolA factory reset is not a repair.
Vendor reset and reinitialisation options may recreate metadata. Preserve the original members and configuration before any corrective action.
Request Technical AssessmentTechnical questions
Before you power it on again.
Every incident is different. These answers explain the safest general starting point.
Can you recover Synology or QNAP NAS systems?
This recovery category can include Synology or QNAP NAS systems. Whether recovery is possible in a specific case depends on the device condition and technical findings.
Should we replace the failed disk?
Only after evidence-preserving images exist or a reviewed recovery plan approves it. An automatic rebuild writes throughout the pool.
Can snapshots be recovered?
Sometimes. Snapshot recovery depends on filesystem metadata and how later writes or repairs changed the volume.
What if the NAS uses encryption?
The encryption keys, recovery key or passphrase must be available after the storage pool has been reconstructed.
Start with the evidence
Tell us what failed and what matters most.
Submit the symptoms, device details, business impact and the data you need. The relevant local office confirms the current recovery level and next step.