Terms of Service
Terms for using the DriveDiggers website and customer portal. Last updated 3 August 2026.
Service scope
The website provides recovery enquiries, customer-account access and recovery-case tracking. A submitted form or portal request is not a guarantee that data can be recovered.
Customer responsibilities
Customers must be authorised to submit the device or data, provide accurate information and follow safe handling instructions. Devices should not be powered on or modified when doing so could worsen damage.
Evaluation and quotation
Diagnosis, pricing, turnaround time and recovery probability depend on the device condition. Commercial terms should be confirmed in the formal quotation or service agreement supplied by DriveDiggers.
Accounts and security
Users are responsible for protecting their passwords and signing out on shared devices. Attempts to access another customer account, disrupt the service or submit unlawful content are prohibited.
Availability
Reasonable measures are used to keep the service available, but uninterrupted availability cannot be guaranteed. Maintenance and emergency security changes may temporarily affect access.
Contact
Questions about these terms can be sent to recovery@drivediggers.com.