PROFESSIONAL DATA RECOVERYCase informationDevice symptoms and required data are recorded.
RAID / MULTI-DISK ARRAY
RAID Recovery.
RAID recovery depends on member order, parity, stripe geometry, controller behaviour and the exact sequence of failures. The applicable reconstruction route depends on the actual array findings and recovery level.
Protect the source mediaDo not initialise, rebuild or swap members experimentally. Record every disk position and power the array down if business operations allow.
Local-office assessmentThe current recovery level is based on case findings.
Approval checkpointA higher recovery level requires revised scope and pricing approval.
Priority decisionUrgency can be stated; priority is decided by the local office.
Failure signals
Recognise the warning. Avoid the second failure.
A recovery case often becomes harder after an automatic repair, rebuild or repeated restart. These symptoms mean the source should be preserved before the next decision.
Multiple failed members
An array remains degraded and another disk drops offline or reports errors.
Rebuild failure
A rebuild stalls, completes with corruption or starts using the wrong replacement/member order.
Controller or configuration loss
The array appears foreign, unconfigured or missing after controller, cache or firmware failure.
Volumes not mounting
The RAID reports healthy or degraded while filesystems, LUNs or shares remain inaccessible.
Recovery capability
A workflow matched to the failure layer.
The applicable technical route is confirmed from the device findings and customer requirements.
ARRAY.01Member-level imaging
Member-level imaging may form part of the technical route when supported by the device findings and recovery level.
ARRAY.02Geometry reconstruction
Geometry reconstruction may form part of the technical route when supported by the device findings and recovery level.
ARRAY.03Filesystem validation
Filesystem validation may form part of the technical route when supported by the device findings and recovery level.
Case workflow
Four checkpoints from enquiry to return planning.
Record the incident
Device, symptoms, business impact and required data are recorded.
Confirm current level
The local office assesses the findings and identifies the current recovery level.
Review scope and pricing
The applicable level, scope and quotation are provided for approval. Changes to a higher level require revised approval.
Confirm customer requirements
Customer data priorities and return-device requirements are confirmed for the case.
Helpful intake details
Bring the evidence that reduces guesswork.
- RAID level, controller or appliance model
- Numbered disk-bay positions and member serials
- The exact sequence of alerts, replacements and rebuilds
- Volume, filesystem and encryption details
Incident protocolDisk order is evidence.
Photograph the bays and label every member before removal. Never allow an operating system or controller to initialise an unknown disk.
Request Technical AssessmentTechnical questions
Before you power it on again.
Every incident is different. These answers explain the safest general starting point.
Can RAID 5 or RAID 6 be recovered after multiple failures?
Possibly. The outcome depends on how many members are readable, which blocks are damaged and whether the correct array geometry can be reconstructed.
Should we attempt another rebuild?
Not without preserving all members first. Rebuilds write across the array and may propagate corruption or overwrite stale but valuable parity/data.
Do you need the controller?
Controller logs and configuration can help, but many arrays can be reconstructed from member evidence. Keep the controller, cables, cache module and every disk available.
Can an encrypted RAID be recovered?
Only when the storage can be reconstructed and the required encryption keys, passphrases or key-management access are available.
Start with the evidence
Tell us what failed and what matters most.
Submit the symptoms, device details, business impact and the data you need. The relevant local office confirms the current recovery level and next step.